FAQ

Individual verification

Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 28 Jan 202613,629
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 30 Apr 20266,466
How do I verify an individual account?
Published on 25 Sept 2023Updated on 6 Apr 202631,231
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 24 Apr 202611,555
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 28 Apr 2026856
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 6 Apr 20267,028

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