FAQ

Account, security, and verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 2025392
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 23, 202626
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 202510
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202536
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025209
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202531
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025166
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 15, 202643
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Dec 26, 2025417
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025165
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025127
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 30, 2025106
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 27, 202528
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202535
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202515,832

Showing 1-15 of 66 articles